Patient Information & Policies

Clear information about privacy, confidentiality, cost, and access. Everything here lives on this website as a readable page rather than a downloadable document, so it can be resized, read aloud, translated, and navigated with assistive technology.

Last reviewed: August 2026

01 · Privacy Privacy Policy What this website collects, how that information is used and protected, how long it is kept, and how technology is used responsibly. Read the policy → 02 · Confidentiality Notice of Privacy Practices Your rights under HIPAA, how protected health information is used and disclosed, and where the limits of confidentiality lie. Read the notice → 03 · Cost Good Faith Estimate Your right to a written estimate of expected charges before care begins, and what to do if a bill exceeds it. Understand your estimate → 04 · Billing No Surprises Act Federal and Texas protections against surprise medical bills, and how they apply to outpatient behavioral health. Know your protections → 05 · Access Accessibility Statement Our WCAG 2.2 Level AA goals, the practices behind them, how to report a barrier, and how quickly we respond. Read the statement → 06 · Fees Investment in Care Private pay, insurance status, and what to expect financially before your first appointment. View investment in care →

Why These Pages Live Here

Behavioral health practices have traditionally handed people a stack of PDFs. We have taken a different approach. Each notice here is a web page, written in plain language, structured with proper headings, and readable on any device. Nothing important should require a download, a specific application, or perfect eyesight to read.

If you would prefer a printed copy of any notice, or the information in another format, we will provide it at no cost.

Before Your First Appointment

You do not need to read every page here before reaching out. Most people find it helpful to review the Notice of Privacy Practices, which explains confidentiality and its limits, and the Good Faith Estimate page, which explains how cost is communicated before care begins. Everything else is here when you need it.

Questions

If anything on these pages is unclear, or if you would like something explained before you begin care, please reach out. Questions about privacy, cost, and access are welcome and are best asked early.

STX Therapy Co. PLLC San Antonio, Texas Email: contact@stxtherapy.com

Headquartered in San Antonio, STX Therapy also provides secure virtual therapy for eligible clients throughout Texas.

These pages are reviewed at least annually and updated whenever our practices or applicable requirements change. In a mental health emergency, call or text 988 or call 911.